The request form on this page accepts messages 24/7. Mark your request urgent if water is rising, to help the engineer decide what to do first. Then use the questions below when the engineer replies.
The request form accepts addresses in Haxby and these nearby districts and villages:
Haxby lies about four miles north of York. It has older village streets and many later estates. The 2021 Census counted about 10,200 people in the built-up area, while that count includes Wigginton. Its drains vary as much as its homes.
Haxby falls in the City of York Council area. The council cannot help with shared sewers or pipes outside property boundaries. Yorkshire Water is the contact for those, while drains inside your boundary are yours. Keep that split in mind when you call for help.
Some homes from the mid-20th century have pitch fibre pipes. This is a tar-coated fibre material that can soften or blister with age. A camera survey can tell you which material your drain uses, since you cannot see the pipe. Ask for the footage and a written report.
Older homes near the village centre may have clay pipes that owners extended over time. Newer estates tend to have plastic pipes. The right fix depends on the age and the pipe type, because each material fails in its own way. A survey helps you choose.
The River Foss runs near the eastern side of the village. Heavy rain can raise water levels there. Keep gullies and gutters clear, since storm water needs somewhere to go. Check them after each storm.
Many Haxby homes have gardens with mature trees. Roots can enter small cracks, because they seek water. Ask for a camera check if drains slow down again and again. Clearing the blockage alone may not stop it returning.
Shared drains are common on some estate roads. If your neighbours also have slow drains, the fault may sit in a shared pipe. Tell Yorkshire Water, since it looks after shared drains in many cases. The "Whose pipe is it?" guide explains when.
Wipes cause nearly 50% of blockages in Yorkshire, says Yorkshire Water. Bin them, even if the pack says flushable, since they do not break down. Keep fat out of the sink, too. These habits protect old pipes and new ones alike.
Before you ask for help with an outside run, read blocked manholes and outside drains. Leaves, silt and roots can all block outside drains, as the page on why outside drains block and how they are cleared explains.
Haxby is in the City of York Council area. The council says it cannot help with shared sewers or pipes outside property boundaries, and it points people to Yorkshire Water, while drains inside your boundary are yours to look after. If you are unsure, ask the engineer to trace the fault.
Some homes from the mid-20th century do, although many have been relaid since. Pitch fibre is a tar-coated fibre pipe that can blister with age. A camera survey shows what your drain is made of. Ask the engineer to explain what they find.
Repeat blockages often have a cause beyond the plughole. Tree roots, sags or damaged joints are common. Clearing the blockage helps for a while, yet the cause stays. A camera survey can find it.
Check before you plan an extension. If your plans go over a public sewer, Yorkshire Water has a build-over process. Approved Document H sets the national rules for drainage in building work. Ask for a camera survey first, so you know where the pipes run.
Only water, human waste and toilet paper should go down the toilet. Put wipes in the bin, even ones sold as flushable. Yorkshire Water says wipes cause nearly 50% of blockages in Yorkshire. Keep fat and grease out of the sink, because it sets hard in cold pipes. A strainer in the sink catches food scraps.