Can I send an urgent request at night?
The request form stays open 24/7, and you can mark a request urgent. This site cannot promise a time of arrival, because the engineer who takes the job sets it. Say what is happening, since that helps the engineer judge the risk. Read the emergency drain guide for the safe first steps.
Is there a call-out charge?
That depends on the engineer who takes the job, since each engineer sets their own charge. MyJobQuote lists drain call-out charges of £50 to £100 as a typical UK range. Ask for a written quote before work starts, because a quote avoids surprises. Ask what the quote covers, too.
Which places can I send a request from?
The site takes requests for York and the towns around it. These include Tadcaster, Selby and Easingwold. The site covers Malton, Pocklington, Haxby, Bishopthorpe and Strensall too, while septic tank requests cover Selby, Wheldrake and Elvington. See all the locations.
How do I pay?
You agree payment with the engineer who takes the job, since the site takes no payment itself. Ask how and when they take payment. Ask for a written quote first and a receipt after, because both help if a dispute comes up. Keep both with your records.
Can businesses and landlords send a request?
Yes. The form takes requests for shops, offices, cafes and rented homes as well as private homes. The guides cover blockages, repairs and commercial drain jetting, while each page lists typical UK costs. Say what type of site it is, since that helps the engineer plan.
What is a CCTV drain survey and when is it needed?
A CCTV drain survey puts a small camera inside the pipe. It shows cracks, roots and silt, since it looks inside the pipe. That helps with repeat blocks, because the cause shows on screen. Buyers also use a pre-purchase drain survey before they exchange contracts.
How can I prevent blocked drains?
Bin fat, oil and wipes, because they build into plugs. Yorkshire Water says wipes cause nearly 50% of blockages in Yorkshire. A drain guard catches hair, while drain jetting clears build-up. Read the guide to preventing kitchen drain blockages for more tips.
Who does the work?
This site passes your request on to an engineer, and the engineer who takes the job does the work. The site does not state any insurance or training for an engineer, so ask before you agree. Ask for a written quote, since it shows what the job covers. Read more about this site.
Before you send a request
Use this page to check a few basics first. Then, if you still need help, send a request. The engineer who replies can answer questions about your own drain.
Many drain questions start with one point: who owns the pipe? A drain that serves one property is usually the owner's job. A sewer serves more than one property and may belong to the water company. Your local council can often tell you which you have.
Some problems cannot wait. Sewage backing up or flooding calls for an urgent request, so mark it urgent in the notes box. Examples include sewage in a garden or water across a kitchen floor. If anyone is in danger, call 999.
The engineer who takes your job runs a separate business. So ask for a written quote before work starts. Ask whether there is a call-out charge, and ask what guarantee covers the work.
Explore drainage services
Each job has its own page. Start with the drainage services hub, or read about blocked drains. For local pages, see drainage services in York.
Still have questions?
If your question is not answered here, send a request. Then ask the engineer who replies. The contact page explains how the form works.
Need Drainage Help?
The request form stays open 24/7 for York and surrounding areas. You can mark urgent problems as urgent at any hour. However, the engineer who takes the job sets the arrival time.
Request a quote